You can return or exchange any new, unworn, unaltered or laundered items within 5 business days. NO returns, exchanges or credit on embroidered items. We can issue a 100% refund to store credit or to your original payment method. A Return Authorization (RA) number must be requested within 14 days after receipt of goods. This number can be obtained by e-mailing our Returns Department. This RA number must be placed on the outside of all returned packages.
Customers are responsible for return shipping charges and these charges are not refundable.
Please note, embroidered items are not returnable.
If you are not 100% satisfied with your purchase, you can return your order for a full refund to store credit or full refund (100%) to your original payment method.
Products must be in its new, un-used condition and include the original box and/or packaging with all tags included.
Once your return is received and inspected by Universal Workwear (usually within 48 hours of receipt), your refund will be processed and a credit will be applied to your credit card or original method of payment. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied and posted to your account.
Please do not abuse this policy by ordering multiple (more than 2) of the same or similar item with the intention of returning the majority of your order. Please contact our customer service if you are unsure of sizing for any items prior to placing your order and we will be happy to help you narrow it down.
Please make sure all original packaging, tags, etc are included and intact. If you are missing tags, please contact us prior to return.
Items that are returned with missing or damaged packaging, tags, components, or hangers may be returned to the customer or subject to an additional processing fee of up to 20% of the merchandise cost based on the availability of those missing or damaged components.
Domestic Returns (Orders shipped within Canada)
Customer is responsible for shipping items back to us with the carrier of their choice.
All shipments must be made prepaid, packages shipped COD will be rejected.
International shipments should be marked as a "Merchandise Return" with a carrier that does not levy brokerage fees. Customer is responsible for any applicable brokerage or customs charges.
Any items shipped COD or have additional brokerage fees that are charged to Universal Workwear upon delivery will be rejected.
Orders can be modified or cancelled only while their status is labeled "In Process". Once an order has been "Sent to our SHIPPING DEPARTMENT" it cannot be cancelled or modified, as the order has been processed by our shipping department and we are awaiting tracking information.